Enhancing the Effectiveness of Key Personnel |
ONE: Successful Managers are Made-
Not Born
Building on the Base of Success
Developing the Slight Edge
Purpose of Leadership Development
Definition of Success | FIVE: Decision Making & Problem Solving Responsibility of Leadership
Manager as a Decision Maker
Taking Risks
The Art of Giving Orders
|
TWO: Exercising Authority Effectively Source of Authority
Positive Approach to Discipline
Handling Minor Disciplinary Problems
Dealing with Serious Breaches of Discipline | SIX: Motivating People to Produce Understanding Motivation
Traditional Methods of Motivation
Attitude Motivation
Developing a Motivation Plan |
THREE: Management of Time
Managing Your Time
Managing the Time of Others
Controlling Time Waste
Benefits of Time Management | SEVEN: Handling Problems with People
An Ounce of Prevention
Separating Organization and Personal Problems
Productive Handling of People Problems
Dealing with Irrational Behavior |
FOUR: The Art of Delegation
Attitudes for Delegation
Using the Power of Informal Groups
Feedback on Performance
Preventing Upward Delegation | EIGHT: Developing Employee Potential
The Key to Increased Productivity
Training the Right People
Training Process
The Manager and the Bottom Line |
