The Customer Service Perspective is a job assessment that provides a method for measuring customer service knowledge, aptitudes, and skills of employees and prospective employees in the medical community. Whether an RN, therapist, technician or patient administrator - good patient relationships are essential for an organizations long term viability.
Using the Customer Service Perspective assessment provides job information about the quality of patient service a medical employee might provide. This assessment indicates the degree to which a medical professional has the following qualities:
- Knowledge (People Skills, Courtesy, Common Sense)
- Assertiveness (Persuasive, Confident, Outgoing)
- Persistence (Persevering, Unwavering, Emotionally tough)
- Empathy (People-focused, Relationship-oriented)
- Drive (Highly competitive, Aggressive, Opportunistic)
- Organization (Organized, Conforms, Routine-focused)
- Maturity (Sound judgment, Stable, Tolerant)
- Creativity (Inventive, Unique, Innovative)
- Incentive (Recognition, Feedback, External)
Descriptive Report
The Profiles Customer Service Perspective job assessment report for the medical community has graphic and descriptive written data to describe the attributes of the employee being assessed. This report also pinpoints specific knowledge and training needs.
A Customer Service Pattern indicates a job candidate’s or employee’s suitability for interaction with the patient by giving a job match rating.
Customer Service Perspective is a Human Resource Development tool designed for you to help make sure you hire the right person for the right job - the first time.
In just 20 minutes, an employee or job candidate can complete the Profiles Customer Service Perspective assessment over the Internet with the resulting job assessment report returned in a matter of seconds.
